Privacy Policy

Introduction

The company Payqx Ltd (hereinafter the “Company”) is a company duly registered in Protomagias 5B, 3110 Limassol, Cyprus with registration number HE 424970. Our foremost commitment is to uphold the utmost professionalism in managing your personal data, all while ensuring compliance with relevant data protection laws. Central to this commitment is the guarantee of transparency regarding how we handle personal data. This comprehensive policy encompasses an elucidation of your rights, the nature of the data we process, the rationale behind processing it, the actions we take with it, potential transfers outside the Republic of Cyprus or the European Union, our robust data security measures, and any potential sharing of this data.

Data We Collect and Its Sources

We acquire information about you when you express interest in our products or services. This typically includes your name, address, date of birth, and additional contact details.

Additionally, when you visit our website, certain personal information may be collected automatically. This encompasses details about your browser and operating system, the website that directed you to ours, the specific pages you navigate, the date of your visit, and your Internet Protocol (IP) address as assigned by your internet service provider. Some of this information is gathered through cookies, which are further detailed below. We may also gather personal data you voluntarily share on third-party social networks if it's part of your public profile.

Data Usage and Legal Basis

If you are an individual or a limited company and provide consent, we may furnish you with marketing information concerning our products and services, as well as those of our selected partners.
We may process your information to meet legal obligations, including cooperation with law enforcement agencies, the Office of the Public Commissioner for Data Protection, or any other authority with a legitimate interest.
To further our legitimate interests, we may process your information, which includes assessing our performance to enhance customer services, conducting market research, facilitating training, administering our websites, preventing fraud or other unlawful activities, conducting credit checks for financing, complying with your requests, such as the exercise of your rights outlined in this Privacy Policy, facilitating corporate restructure or reorganization, sale of our business or assets, enforcing legal rights, defending against legal proceedings, and for general administrative purposes.

Will Your Data Be Shared with Third Parties?

Your data may be shared with our third-party partners and other entities within our corporate group.
We may disclose your information to third-party service providers who assist us in delivering services, either on our behalf or directly to you. Such service providers may include advertising agencies or administrative service providers. When we engage third-party service providers, we ensure that they receive only the necessary personal information for service provision, and we have enforceable contracts in place requiring them to safeguard your data as instructed.
In the event of a sale, in whole or part, of our business to a third party, your information may be transferred to facilitate the continued provision of requested information or for the other purposes outlined in this Privacy Policy.
Data may also be transferred to government or other official bodies to fulfill legal obligations, safeguard our rights, or prevent or detect criminal activities.

How Long Do We Keep Your Data?

If you express interest in acquiring our services or payment products, or those of our selected partners, we will retain your contact details and related inquiry information for a period of 5 years from our last interaction with you.
If you make purchases from us or our selected partners, data related to those transactions, such as order forms, invoices, and related correspondence, will be retained for the duration of the agreement plus an additional 5 years from the contract's commencement date.
If you opt out of receiving marketing communications, we will retain sufficient information to ensure compliance with your request.

These stated retention periods may be extended when required by law.

Cookies

We employ cookies on our website. These are small text files placed on your computer or electronic device when you visit our website. They enable us to track your visits, page views, traffic data, location data, and the originating domain name of your internet service provider.

Data Security

While we have implemented appropriate technical and organizational measures to safeguard the personal data we collect and use, considering the current state of technology and the nature of stored data, no security system is entirely impervious. Consequently, we cannot guarantee the absolute security of our database.

Your Rights

Access to Your Data

We endeavor to be as transparent as possible, providing access to your personal information. If we possess your personal data, you may submit a "subject access request." In response, we will provide:

A description of the data.
An explanation of why we retain it.
Information about potential disclosure recipients.
A copy of the information in an intelligible format, except in cases where exceptions to disclosure apply.

For subject access requests, kindly make a written request to our contact email address, clearly marking it as "Subject Access Request." If you agree, we may address your request informally, possibly providing specific information over the phone. Unless you stipulate otherwise, we will fulfill your subject access request within one month.

Right to Opt-Out of Marketing Communications

You retain the right to opt out of receiving marketing communications. Typically, our marketing emails contain an unsubscribe option. Should you wish to unsubscribe, simply click the provided button, and we will promptly process your request. Alternatively, you may adjust your marketing preferences by contacting us at your convenience.

Right to Erasure

If we possess your personal data, but it is no longer necessary for the purposes for which it was collected and cannot be justified otherwise, you retain the right to request its deletion.

Right to Data Restriction

If we possess personal data about you that you believe is inaccurate, you may request data restriction until its accuracy is verified. You may also request data restriction if you have the right to its deletion but prefer restriction instead.

Data Portability

In situations where we depend on your consent or require processing of your personal information according to the terms outlined in the "Usage of Your Personal Data and Legal Grounds" paragraph, you have the option to request a structured data file containing this information. We will furnish this electronically in a format commonly used and readable by machines, such as a CSV file. Furthermore, if technically viable, you can also ask us to transmit your personal data directly to another service provider. It's essential to be aware that in certain cases, particularly when it pertains to other individuals or is subject to lawful reasons for withholding, we may not provide a copy of your personal information.

Information Regarding the Right to Object to Data Processing

When Personal Data is being processed due to public interest, the exercise of an official authority vested in the Company, or for the pursuit of the Company's legitimate interests, Users have the right to object to such processing. Users may provide specific grounds related to their unique circumstances to justify their objection.

It's important to note that if Personal Data is being processed for direct marketing purposes, Users have the right to object to this processing at any time, and they are not required to provide any justification. When a User objects to processing for direct marketing purposes, their Personal Data will cease to be processed for such purposes. To determine whether the Company is processing Personal Data for direct marketing purposes, Users can refer to the relevant sections of this document.

How to Exercise These Rights

Users can make requests to exercise their rights by contacting the Company through the provided contact details in this document. These requests are entirely free of charge and will receive a response from the Company as promptly as possible, always within one month, while complying with the legal requirements. If applicable, the Company will communicate any rectifications, erasures, or restrictions of processing to each recipient of the Personal Data, unless this proves impossible or involves disproportionate effort. Upon request, the Company will inform Users about these recipients.